Shipping Policy
Shipping Policy
This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from The Mix Up Company.
1. Shipping Destinations:
We currently ship within Kerala only. Please check during checkout if we ship to your location.
2. Shipping Methods and Costs:
We offer the following shipping methods: Standard Shipping, and Express Shipping.
Shipping costs are calculated based on weight of the order, destination, chosen shipping method. The exact shipping cost will be displayed at checkout before you finalize your order.
3. Processing Time:
Orders are typically processed within 1-3 business days after payment confirmation. Please note that processing time may vary during peak seasons or due to unforeseen circumstances.
4. Estimated Delivery Time:
Estimated delivery times vary depending on the shipping method chosen and the destination. Please refer to the estimated delivery times provided during checkout.
Please note that these are estimates and actual delivery times may be longer due to factors beyond our control, such as carrier delays, weather conditions, and customs clearance.
5. Shipment Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s website where you can track your order’s progress.
6. Shipping Address:
Please ensure that the shipping address you provide during checkout is accurate and complete. The Mix Up Company is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages:
If your package is lost or damaged during shipping, please contact us immediately at reachthemixup@gmail.com or through our “Contact” page. We will work with the shipping carrier to resolve the issue.
Please retain all packaging materials and damaged items for inspection by the carrier.
8. Customs, Duties, and Taxes :
You may be subject to import duties, taxes, and other fees levied by our country’s customs authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
The Mix Up Company is not responsible for any delays caused by customs clearance processes.
9. Contact Information:
If you have any questions about our Shipping Policy, please contact us using the information provided on our “Contact” page: https://themixup.in/contact/.